Creating company cleverness dashboard for the Amazon Lex bots

Creating company cleverness dashboard for the Amazon Lex bots

You’ve rolled down a conversational software driven by Amazon Lex, with a target of enhancing the consumer experience for the clients. Now you desire to monitor how good it is working. Are your prospects finding it helpful? Exactly just How will they be utilizing it? Do they enjoy it adequate to keep coming back? How could you analyze their interactions to add more functionality? With no view that is clear your bot’s user interactions, concerns such as these are tough to answer. The present launch of conversation logs for Amazon Lex makes it simple to have visibility that is near-real-time just just just how your Lex bots are doing, centered on real bot interactions. With discussion logs, all bot interactions could be kept in Amazon CloudWatch Logs log teams. You should use this conversation information to monitor your bot and gain actionable insights for boosting your bot to enhance an individual experience for the clients.

In a blog that is prior, we demonstrated just how to allow discussion logs and make use of CloudWatch Logs Insights to evaluate your bot interactions. This post goes one action further by showing you the way to incorporate having an Amazon QuickSight dashboard to get company insights. Amazon QuickSight allows you to effortlessly produce and publish dashboards that are interactive. You are able to select from a considerable collection of visualizations, maps, and tables, and include interactive features such as for example drill-downs and filters.

Solution architecture

In this company cleverness dashboard solution, you are going to make use of an Amazon Kinesis information Firehose to continuously stream discussion log information from Amazon CloudWatch Logs to an amazon bucket that is s3. Continue reading